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frequently asked questions

Coronavirus

The measures imposed by the authorities as part of the fight against Covid-19 and not due to our establishment and is therefore a case of force majeure as defined by French jurisprudence. 

As stated in our general terms and conditions of sale, gift vouchers are non-refundable and are valid for one year from the date of purchase. 

Consequently, these periods of administrative closure imposed on our establishment do not affect the validity period of your gift voucher and the opportunity to live your experience at the Ecole Ducasse - Paris Studio. 

Please do not hesitate to contact our customer service at +33(0)1.44.90.91.00 or at accueil@ecoleducasse.com in order to get precise answers about your reservation or your gift voucher. 

Thank you very much for your understanding during this extraordinary period. 

The school


What are the core values of the school? 

"Knowledge is worthless if it isn't shared" - Knowledge transmission is one of Alain Ducasse's core values. 

When he created this cooking school in Paris in 2009 his idea was to allow everyone to reach his know-how and his art of cooking until then exclusively reachable for professionals. 

« Knowledge transmission is not simply about sharing for the love of sharing, it is most and for all a means to experiment the art of cooking. We need to open our doors to every non-professional cook. Allowing them to discover, feel, live and understand the backstage of all the delicious meals that come to the table. You cannot learn how to cook only by reading books. Cooking is something you live in practice. This school is full of experiences and know-how adapted to everyone's envies. » Alain Ducasse 

How are the chefs trained? 

The team is composed of many chefs that all worked in Alain Ducasse's kitchen and are trained to teach practical classes with simple words, far away from the technical speeches. 

In facts? That means step-by-step recipes with detailed explanations... 

The courses 


How are the cooking classes organized? 

As soon as you arrive a breakfast and a beverage will be offered. Then you will go to the kitchen. You will taste the dishes you will prepare just like in a professional kitchen. Lunch will be planned with the full-day package. 

How does the wine tasting go? 

Whatever the chosen theme, the wine tasting includes 4 to 5 wines: the first one is a "welcome wine" that will help the teacher and participants to get to know each other! Then the two hours are composed of explanations, dynamic questions/answers, practical advice: what is the good temperature? Which wine for which meal? 

What are the schedules of the classes?

   
●  For cooking and pastry classes 

               Morning: 9:00 to 13:00 
    
               Afternoon: 14:00 to 18:00 
 
               Evening: 18:30 to 22:30 or 19:00 to 21:00 

    ●  For the kids classes 

               Wednesday: 10:30 to 12:30 or 14:00 to 16:00 
    
     ● For the wine tasting classes 

               Tuesday and Thursday 19:00 to 21:00 


Are there any theoretical lessons in those classes? 

There is no theoretical teaching but tricks and advice all along the course. The technical support you will receive has all the theoretical points – recipes and techniques – you need to know during the class. At each step of the recipe, the chef will give you the correspondent theoretical advice in an informal and relaxed way. 

Can we have the recipes of the dishes we made? 

As soon as you arrive, you receive a recipe file with all the recipes you will cook. 

Where do the products used in the making of the dishes come from? 

The selection of the products we use is very important for us, this is the base of our « cuisine ». We buy our products from local qualified producers we know for a long time and that we trust. 

What do you call « noble products »? 

Noble products are products that are not used in everyday cooking such as goose liver, truffle, caviar, etc. You can cook them in our classes « Haute cuisine by Alain Ducasse » for instance. 

How many participants in a class are there?

There is a maximum of 10 people by course to be able to fulfill the expectations of each participant. 

How to know which level to choose? 

Level 1 is for beginners who want to discover original and delicious recipes as well as tricks they will easily reproduce. 

Level 2 is for cooks who wish to learn new tricks and Chef techniques. No matter the level, our chefs are here to teach you cooking with entertainment and to enjoy this unique moment. 

Are all the classes taught in English? 

Unless otherwise mentioned ("Cooking classes in English"), classes are provided in French. 

From which age can we enroll? 

Our courses are from three to a hundred and three! 

Can my child accompany me to a course? 

For security reasons, children are not admitted to adult courses. Kids’ courses are especially dedicated to them. 

May I stay with my child during the kid’s class? 

Usually, children are alone during kids’ class. However, during certain dedicated classes, parents are invited to register to cook with their children. 

What do I need to bring? 

Everything will be furnished (apron, pencils, knives). Just come with your cheerfulness and your camera to immortalize this unique moment! 

I cannot come to a class, may I be refunded? 

Classes are not refundable; however, you can postpone them once within the limit of the validity date of your reservation. 

I cannot come to a class; may I give my course to a friend? 

Absolutely. You can give your course to a person of your choice . 

The gift voucher 


What is a gift voucher? 

A gift voucher is a personalized card without any face value, which gives the beneficiary the description of the cooking course or the wine tasting. Each voucher has a bar code and an issue date valid for one year allowing you to register online for a course of your choice. The gift voucher is sent by mailing under 5 open days. 

Someone offered me a gift voucher, how can I use it? 

Very easy! To use your gift voucher, go to the website www.ecolecuisine-alainducasse.com, choose the course you want according to the formula indicated on the voucher. When you want to pay for your course online, enter the bar code and the date indicated on the voucher. If the price of the course is higher than the face value of the voucher, you can pay the difference with your credit card. The value of the voucher will be automatically deducted from the amount of your shopping basket. 

May I exchange my gift voucher? 

The gift voucher could be exceptionally exchanged against another formula than the one mentioned. A compliment will be asked if necessary. No refund possible in the contrary case. 

How long does it take to receive a gift voucher? 

The gift voucher will be sent by mail within 5 days 

If I am in a hurry, may I collect the gift voucher at school? 

Of course, upon agreement with our customers' service, you may come and get your gift voucher to the following address: 

Ecole Ducasse - Paris Studio
 64, rue du Ranelagh
 75016 Paris
 We are opened from Monday to Saturday and from 9:00 to 18:00. 


Company or groups offer 


I am a company manager, I would like to offer some cooking classes to my employees. How do I proceed? 

You can organize a special course at Ecole Ducasse - Paris Studio for your team. Contact our events department at evenements@ecoleducasse.com for more information. 

How to proceed to organize a private course? 

You can privatize one or several kitchens of the school, our wine cave, or even the whole school. 
Our events service is at your disposal to organize an unforgettable event for you and your friends. Please contact us at evenements@ecoleducasse.com 

The Shop 


How to buy or book a course? 

Very easy! Discover our offers in the « Classes » section. Choose the theme which corresponds to your envies. Click on « View schedule and book » to see the planning and find the schedules you want. Make your choice and click on « Buy ». Then log in and do the payment. Your reservation is done! 

Will I receive a confirmation by mail concerning my class reservation? 

Of course, as soon as your payment is done, you will receive (under 72h) confirmation by email to the address indicated in your registration. This mail will confirm the date, time of your course, and all the information needed to go to your cooking course or wine tasting. 

Do I have to register on the website to order a course? 

In order to give a qualified and personalize service, we ask all our customers to register on the website to order a course. Then you will only have to give your email address and password and we will identify you very easily. 

I do not want to pay online, can I pay differently? 

Absolutely! You are free to choose your way of payment: you can pay by check, bank wire, or cash. Choose the course(s) or gift voucher(s) you want, click on « Buy », register to have direct access to your shopping basket. 

Print and fill the form at your disposal then send it to the following address:

 Ecole Ducasse - Paris Studio
 64 rue du Ranelagh
 75016 Paris